SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of popularfindshub.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of popularfindshub.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This mask is an absolute must-have for anyone who loves costume parties or role-playing scenarios! Its full-cover design adds just the right amount of mystery while still being practical with cutouts for eyes, nose, and mouth so you can easily see, breathe & communicate with others around you without having to remove it every now and then. What impressed me more was its quality stitching along with smooth edges which prevent any kind of itchiness or discomfort even after prolonged use – kudos to whoever thought through these details!
I wore this to a costume party and it was a hit! The fabric is breathable, so I didn't get too hot. Love the fit!
👍 for softness and comfort. Wore it all night at the club with no irritation.
Great for Halloween! Spooky but comfy 👻
no hassle wearing this one. fits perfectly on my head.
Used this in our role-play scenarios - added just the right touch of mystery 🎭
really durable construction. edges are smooth, doesn't itch.
love how versatile it is - my partner and i can both use it!
ok
The cutouts make seeing, breathing, & talking easy while still maintaining anonymity 😉
Impressive
I love how easy communication is with the precision-cut mouth hole.
i've worn mine to several events now...always gets compliments!
comfortable
the elastic fit adjusts nicely to different face sizes...even accommodates my glasses 🤓
Washes easily without losing its shape or comfort.
recommend
It's not just a mask, it's an accessory that enhances any costume!
cool
Never thought I'd say this but...this mask is both fun and practical. A rare find indeed! 👍